Forbidden Planet Home Shopping Information

About Us Forbidden Planet International (FPI) have a range of associated Companies using various trading names including but not limited to Forbidden Planet, Forbidden Planet Home Shopping, Nostalgia & Comics, Worlds Apart, Another World, FPI Graphics, FPI Back Issues, FPI Role Playing Games (RPG) and FPI Magazine.

All content of the website(s), Catalogue(s), brochures, newsletters, blogs or any other promotions or advertisements is the property of Forbidden Planet International (FPI) and its affiliated companies. All content is protected by Intellectual Property laws and copyright.

All trademarks appearing on the website(s), in the Catalogue(s), on brochures, newsletters or any other promotions or advertisements are the property of their respective owners.

The website may contain hyperlinks. These are provided as a customer service. FPI are not responsible or liable for any involvement or transactions with such sites.

Use of any of our services indicates your full acceptance of these Term & Conditions.

Forbidden Planet reserve the right to change, add or remove or modify these Terms & Conditions at any time. Please check the T&C periodically.

Last updated September 2005

Our Contact details:
Forbidden Planet Home Shopping
FREEPOST, Maldon, Essex, CM9 4XD
Phone: 01621 877222
Email: sales@forbiddenplanetstore.com

Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

The Forbidden Planet Websites, Magazine(s) and Catalogue(s) operate independently from the Forbidden Planet Retail Stores. Products, prices and promotions offered online, in print, and other literature, and in the retail stores may be different and mutually exclusive.

On the websites and from print media including catalogue(s) all orders are accepted as a request to supply. Orders are placed on the system as reservations with payments details. Order acknowledgements are emailed and/or posted. The order acknowledgement is not a guarantee to supply and it is not an invoice. Customers should always check their acknowledgements to ensure that we have accurately followed their instructions.

You must be 18 years or over to make web, email and/or catalogue purchases.

Many items offered through the websites and in the catalogue(s) are "pre-order". That is, products that are in design or the early stages of manufacture. Where possible we shall indicate anticipated release dates, which are always subject to change. Such items may also have limited production runs or be restricted in other ways. When products do arrive they are shipped out "in the same sequence as orders are placed on the system". In other words, first come first served. You can reserve your items safely in the knowledge that FPHS do not charge your card or bank your cheque until we have goods ready to ship. We only charge cards for the actual item(s) being shipped plus postage (if applicable). Cheques are banked when one or more items are ready to ship. (We advise cheque customers who place multiple item orders to pay with two, three or four cheques so that they can be banked separately as goods arrive).

We make every effort to obtain accurate product information including images, specifications and prices from our suppliers. We reserve the right to correct any errors in pricing, image, description or any other inaccuracy. We also reserve the right to refuse or cancel any order based on any incorrect price or description. Such corrections may be made even after an order has been acknowledged. If the price at which you have ordered goods is incorrect you will have the right to cancel.

There is no minimum or maximum order unless such is specified in a particular promotion or advertisement.

Ordering by telephone: Please have your full order to hand together with your credit card details. We regret that we are unable to take reservations for items without credit card details. Telephone Lines are open between 9.00 am and 7.00 pm (GMT/BST) Monday to Friday and 10.00 am to 4.00pm Saturday for three consecutive Saturdays after publication of a catalogue. At all other times you can leave a message on our machine with your telephone number for us to call you back.

All major Credit/Debit cards accepted. Access, Visa, Mastercard, JCB, Amex etc. Please note that swipe only cards like Electron and some Solo cards cannot be used for "customer not present" purchases e.g. by post, email, or telephone. They can be used in person when purchasing at one of our retail stores. If you have doubts about your particular card ask our operators.

All electronic and digital products are specific to European Territories. Some products such as character light fittings may be two pin 110volt. In those cases we supply a voltage converter for use in the UK with the product at no extra cost.

All prices are in £sterling and include VAT where applicable.

Ownership and title in the goods do not pass to the Customer until full payment has been received.

Shipping And Handling UK Credit Card customers: When items are shipped separately, cards are debited only for the value of the goods shipped in each parcel. The exception is rolled up shipping. The full amount of the nominal UK Postage on your whole order is debited with your first shipment.

Overseas Customers: We accept orders from outside the UK by Credit Card only. Shipments to addresses outside the UK are sent at cost. When goods are ready, either full or part shipments, we shall debit your card with the cost of the goods and the shipping fee. Normally that process is automatic. With large, heavy or more valuable items you can request that we notify you of shipping costs prior to shipment.

If ordering for a special occasion (birthday, anniversary etc) please let us know the date. We shall do our best to meet it, but we do have to specify that we cannot be held liable if we are unable to meet the due date.

Shipping/ Carriage / Postage Postage/Courier fees for mainland UK are listed on paper order forms and website(s). Normally £2.50 for the first item listed plus £1.65 for each subsequent item up to a maximum per order of £14.00.

Mainland UK excludes Highlands and Islands, Northern Ireland, Isles of Man and Channel Isles where Courier fees are slightly higher. Fast Track order Express delivery £10.00.

Delivery Address: We shall only deliver items to the Card Holder address unless we receive specific written verifiable instructions to deliver to a third party address. Overseas orders will ONLY be delivered to the Cardholders address.

Postcodes and zip codes are required to track and deliver parcels. If you are unavailable to accept delivery, you will be carded by the courier. If you do not arrange re delivery with the Courier and the parcel is returned to us we reserve the right to charge a reship fee.

Delivery Schedule Delivery Period. If items are in stock then delivery is normally effected well within 28days.

Items for future dated delivery are normally dispatched to arrive on day of national release. Other goods such as calendars, action figures, and tee shirts are shipped out to customers as soon as we receive supplies. If any item has not yet been manufactured, is embargoed until the release date, is currently sold out, re-ordered, waiting to be shipped, or in transit to us, then delivery time periods are variable. Where possible, revisions to release date information will be posted to the web site(s). We shall also endeavour to notify individual customers of any anticipated or known delays.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, 17.5% VAT is included.

Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>

Reaching Us If you need to reach us, please email us on sales@forbiddenplanetstore.com, alternatively, you can call on 01621 877222

Privacy Policy We do not disclose buyers information to third parties other than when order details are processed as part of the order fulfilment process. In those circumstances the third party processor will not disclose any details to any other third party.

By completing an order form you agree that FPI may send you emails and other information of interest digitally and/or by post from time to time. You can unsubscribe at any time by following the instructions on each email or writing to us at FPHS (unsubscribe) 8 Galliford Road, Maldon Essex CM9 4XD

We may also make email & address details available to reputable third parties whose products and services may be of interest to you. You can opt out of this service by checking the box on the order form or sending your opt out requirement to FPHS (opt out) 8 Galliford Road Maldon Essex CM9 4XD.

Cookies are used on the Website(s) to keep track of the contents of your shopping cart to store delivery addresses if the address book is used and to store your details if you selected the "remember me" option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to Tools- Internet Options - Privacy - and selecting "block cookies" If you turn off cookies you will be unable to place orders or benefit from the other features that use cookies.

Returns Policy Exchanges/Returns. If there is a problem with any of the items that you have received please contact us immediately, time is of the essence as we only have a very narrow window in which to effect returns or make claims. Under the Consumer Protection Distance Selling Regulations 2000 you have the right to cancel within seven working days of the goods being delivered. Notify us by telephone. Call the special line 01621 877232 to give us details. We can then give you an authorisation number. Where applicable, we shall arrange an immediate courier pickup of the parcel. Otherwise we'll send you a mailing label to return the parcel to us (along with its original packaging). Sealed packaged goods like CDs, DVDs & PC / console games must be returned in their original unopened packaging.

Please note also that the Freepost Service we offer for orders is a letter service only. Any parcel sent to us using the Freepost service may be discarded by the Royal Mail. Should such a parcel be delivered to us the Royal Mail fees will be debited to the customer.

Order amends / changes / extra items. As we process orders for shipping in the same sequence as we receive them. (first come first served) - order amendments, changes and requests for extra items have to be processed as new orders. Although cancellations for individual stock lines can be accepted over the telephone, we cannot guarantee such cancellations. It is advisable to confirm your requirements in writing.

Queries. Please allow a period of 14 days after receiving your acknowledgement to check on the status of your order. Initially look on the website(s) for updates. When querying by email, letter or telephone please have your acknowledgement number to hand along with your full name & address and customer number(which can be found at the bottom of your acknowledgement..